Privacy Policy

Last Updated: April 2, 2025

1. Introduction

This Privacy Policy explains how Saffron Exchange (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use our services through our website, WhatsApp communication, or when you create and use your Saffron ID. We are committed to protecting your privacy and ensuring transparency in our data practices.

Please read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

2.1 Information You Provide

When you register for a saffronexch account, we may collect:

• Contact information (name, phone number, email address)
• Identity verification information
• Financial information for deposits and withdrawals
• Communication records when you contact our support
• Account preferences and settings

2.2 Information Collected Automatically

When you access our services, we may automatically collect:

• Device information (IP address, device type, operating system)
• Browser information
• Usage data (pages visited, time spent, actions taken)
• Location data (general geographic location based on IP address)
• Betting activity and transaction history

2.3 Information from Third Parties

We may receive information about you from:

• Identity verification services
• Payment processors
• Fraud prevention services

3. How We Use Your Information

We use your information for the following purposes:

3.1 Providing Our Services

• Creating and managing your Saffron Exchange ID
• Processing deposits and withdrawals
• Facilitating betting activities
• Customer support and communication
• Customizing your experience

3.2 Security and Compliance

• Verifying your identity
• Preventing fraud, unauthorized access, and illegal activities
• Complying with legal obligations
• Enforcing our terms of service

3.3 Improving Our Services

• Analyzing usage patterns to enhance user experience
• Developing new features and services
• Troubleshooting technical issues
• Training our customer service team

3.4 Marketing and Communication

• Sending service updates and notifications
• Providing information about promotions and offers (with your consent)
• Conducting surveys to improve our services

4. Information Sharing

We may share your information with:

4.1 Service Providers

• Payment processors
• Identity verification services
• Cloud hosting providers
• Customer support tools
• Analytics services

4.2 Legal Requirements

• In response to legal process (court orders, subpoenas)
• To comply with regulatory obligations
• To protect our rights, privacy, safety, or property
• To detect, prevent, or address fraud and security issues

4.3 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption for sensitive data
• Secure communication channels
• Regular security assessments
• Access controls and authentication procedures
• Monitoring for unauthorized access attempts

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Correction

You can request access to your personal information and ask us to correct inaccurate data by contacting us through our official WhatsApp support.

6.2 Deletion and Objection

You may request deletion of your saffronexch account and personal information, subject to our legal obligations to retain certain data.

6.3 Marketing Communications

You can opt out of receiving marketing communications by following the unsubscribe instructions in our messages or by contacting us directly.

6.4 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

7. Cookie Policy

We use cookies and similar technologies to:

• Maintain your session when using our services
• Remember your preferences
• Understand how you use our services
• Improve user experience
• Protect against fraudulent activity

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our services.

8. Data Retention

We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country where you reside. These countries may have different data protection laws. When we transfer your information, we take steps to ensure that your information receives an adequate level of protection.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

WhatsApp: [Your WhatsApp Number]
Email: privacy@saffronexch.cc
Address: Saffron Exchange Gaming Solutions, 8th Floor, Prestige Trade Tower, Palace Road, High Grounds, Bengaluru, Karnataka, India – 560001

13. Governing Law

This Privacy Policy is governed by the laws of India, without regard to its conflict of law provisions.